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FAQs

How Are Dr. Comfort Diabetic Shoes Different From Regular Shoes?

Diabetic shoes, also known as extra-depth shoes, differ from regular shoes because they are specifically designed to reduce the risk of skin breakdown in diabetics with co-existing foot health concerns such as neuropathy, poor circulation, and foot deformities.

In addition, Diabetic shoes are designed with the following:

  • Diabetic shoes are extra deep to accommodate diabetic insoles or orthotics
  • They also have a built-in, firm heel counter that delivers medial and lateral foot stability
  • Wider than normal toe box
  • Stitching is on the outside of a diabetic shoe. Stitching on the inside can cause skin irritation or breakdown
  • The shoe collar around the ankle is padded
  • The tongue is thick and padded to help secure the foot back in the shoe

Our shoes are specially designed with the input of foot health professionals. They feature extra width and depth in the toe box and forefoot to relieve pressure from key areas of your feet, and they’re manufactured using only top quality materials. That makes them great for people with diabetes and other health conditions that affect the feet.


Are Dr. Comfort Shoes Made With Leather?

Yes. We use high-quality, soft leather


What Materials Are Used on Dr. Comfort Shoes?

Dr. Comfort uses high-quality, soft, full-grain leather uppers for most of the shoes in our collection. Select styles are made from nubuck, a buffed leather similar to suede. Other models are made using lycra, a breathable, stretchable material.

Our shoes feature full-leather linings, except the athletic models that utilize a cotton lining.


What Sizes Available Does Dr. Comfort Offer?

Men's shoes range from sizes 6 to 12, 13, 14 and 15 in most styles. Men's widths range from B to EEEE in all styles.

Women’s shoes are available in sizes 4 to 10 and 11 in most styles, with select styles available in size 10.5 and 12. Women's widths range from A to EE in all styles. AA width is available in select styles in sizes 8 to 11


How Much Do Dr. Comfort’s Shoes weigh?

Our shoes range in weight from 1.4 lbs to 2.5 lbs per pair with inserts.


How Can I Minimize Heel Slippage?

The best way to minimize heel slippage is to wear a lace-up shoe. Different lacing techniques can help reduce heel slippage. If a hook and loop closure is your only option, placing a tongue pad under the tongue of the shoe will reduce heel slippage. Dr. Comfort does not recommend the use of heel grippers, especially for people with diabetes.


What Types of Inserts Does Dr. Comfort Offer?

We currently have three types of inserts. We recommend our gel insert for simple comfort. For people with diabetes, we recommend either our standard heat-moldable insert or our custom insert, which both qualify for Medicare reimbursement when ordered through an eligible Dr. Comfort Provider.


What Are Dr. Comfort Inserts Made of?

Our gel inserts are made of a proprietary base material with gel in the heel and metatarsal areas, a middle layer of p-cell and a suede-like top cover. Our Medicare-reviewed inserts (heat-moldable and custom) are made according to A5512 specifications using an EVA base and p-cell cover.


Do Dr. Comfort Shoes Automatically Come With Inserts?

When ordered online or by phone, the price of shoes includes one pair of our Gel Plus inserts.


What Makes Dr. Comfort Socks Different?

Our comfort socks are designed to keep your feet healthy. Their smooth-seam construction reduces the risk of unwanted friction that can lead to calluses. Anti-microbial odor control and nano bamboo charcoal fibers help keep your feet dry, which prevents infection. And because they’re non-binding, they don’t inhibit your circulation.


Why Should I Wear Dr. Comfort Slippers?

When you’re living with diabetes or other health conditions with foot complications, it’s important to protect your feet at all times. Walking around barefoot can put your feet at risk. Bumps and bruises can turn into much worse problems. Dr. Comfort’s closed and open heel slippers feature extra-depth construction, protective toe boxes, non-skid outsoles and gel inserts. So your feet are as comfortable as they are safe — especially when you’re at home.


Are Dr. Comfort Shoes or Boots OSHA/ANSI Certified?

Dr. Comfort shoes do not have certification from either OSHA or ANSI. Our Protector boot does meet ASTM F2412-05/ASTM F2413-05 standards.


Is My Order Eligible for Medicare?

Coverage is for anyone with Part B who have diabetes and severe diabetic foot disease. To learn more if you’re eligible, read more here.


What Shipping Method Will Be Used on My Order?

We use UPS for all domestic shipping. USPS delivery is available upon request. UPS Ground shipping is free on retail orders to the 48 contiguous states. There are additional charges for upgraded shipping and shipping to Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam, and FPO/APO, please contact us for a quote: 800-556-5572 or visit our shipping rates.


What Forms of Payment Does Dr. Comfort Accept?

We accept Visa, MasterCard, American Express, and Discover Cards for online orders. Your credit card statement will reflect our parent company, DJO, LLC. At the time your order is placed, you may see an authorization on your credit card. This is not a charge. The credit card is charged only once an order ships.


How Long Will It Take to Ship My Order?

For more information, please visit our Customer Service page.


Can I Change or Cancel My Order?

To change or cancel an order, please visit our customer service page.


What Is Our Return Policy?

We allow returns for any reason within 30 days of date of shipment, unless shoes have been modified. For products returned beyond that window, we grant credit on a case-by-case basis. Products exhibiting excessive wear or abuse will not be credited.


How Can I Return My Order?

To learn more about our return policy, please visit our customer service page.